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Physician No Show Policy

Sport Medicine Centre Physician No-Show Policy


Quality care for our patients is our priority. Please take a few minutes to review our no-show policy and sign at the bottom of the form.

Definition of a “No-Show” Appointment

The Sport Medicine Centre defines a “No-show” appointment as any scheduled appointment which the patient either:

  • Does not arrive to the appointment
  • Cancels with less than 24 hours’ notice
  • Arrives more than 15 minutes late and is consequently unable to be seen

Impact of a “No-Show” Appointment

“No-show” appointments have a significant negative impact on our practice and the healthcare we provide to our patients. When a patient “no-shows” a scheduled appointment it:

  • Potentially jeopardizes the health of the “no-showing” patient
  • Is unfair (and frustrating) to other patients who could have been seen in the missed  appointment slot

How to Avoid Getting a “No-Show”

  •  Appointment Confirmation

The Sport Medicine Centre will attempt to contact you two business days before your scheduled appointment to confirm your visit. If we are unable to speak with you a message will be left asking to make a call back with a confirmation.

  • Give 24 Hours’ Notice if You Need to Cancel

When you need to cancel or rebook a scheduled visit, we expect you to contact our office no later than 24 hours before the scheduled visit. This allows a reasonable amount of time to determine the most appropriate way to reschedule your care as well as giving us the opportunity to rebook the vacant appointment slot with another patient. If it is less than 24 hours before your appointment and emergency comes up, please give us the courtesy of a phone call.

Consequences of “No-Show” Appointments

  • 1st No Show
    Patient will receive a phone call from the centre alerting them that they have failed to show for an appointment.
  • 2nd No Show
    A letter will be sent to patient. The patient will also be invoiced $100.00 for the 2nd missed appointment
    Two No Shows will result in a temporary suspension of appointment booking privileges until fee is paid and re-referral by the referring physician.
    -- Unpaid invoices will be sent to a Collection agency

Please note: Unpaid invoices will be sent to a Collection agency

Last modified date: February 27, 2017